Non Delivery of Order

Should you not receive your order within your expected timescale please contact us. In the event of a non delivery, exhaustive enquiries have to be made with our delivery agents, and it can take up to six weeks for the item to be replaced, or a refund given.

Right to Withdraw/Cancel Your Order

You have the right to withdraw your order from this agreement, but this right ends 7 days after the date we receive your order. Any amounts you have paid will be repaid to you, within 3 working days, but we reserve the right to withhold any credit/debit card and PayPal charges incurred by Blue for Boys.  

If we have despatched or delivered the goods you have ordered you may return the goods to us at your own expense. Any goods returned must be received by us unused and in its original saleable condition and in its original packaging. Any amounts you have paid will be repaid to you, except our shipping costs, within 3 working days of receiving the goods back, but we reserve the right to withhold any credit/debit card and PayPal charges incurred by Blue for Boys. 

If you wish to withdraw or cancel your order, please contact us as soon as possible on 0845 095 8090, e-mail or via our “Contact Us” form, and obtain a cancellation reference number.

Returns Policy

If you are at all unhappy with the contents of your order on receipt, please contact us as soon as possible to allow us the opportunity to resolve the problem:

· All goods must be inspected by you upon receipt and any damage in transit or shortages must be notified to Blue for Boys within 48 hours of receipt. No claims for damage in transit or shortages will be considered after this period.

· Where goods have been damaged in transit, we will agree with you how to return the goods and offer you the choice of a replacement or refund at no extra cost to you. In circumstances where the packaging is clearly damaged on arrival, it would be helpful to us in resolving any problem if, when signing to accept delivery, you could write 'Box damaged' on the delivery record.

· Where goods are found to be faulty on receipt, we will agree with you how to return the goods and offer you the choice of a replacement or refund at no extra cost to you.

· If you receive your order in good condition but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned unused and in its original saleable condition and in its original packaging. In these circumstances you will be responsible for meeting the full cost of the carriage to you, and the return carriage. We reserve the right to retain any Credit/Debit and PayPal charges incurred by ourselves as a restocking fee.